Privacy Policy
Last updated: July 2026
This Privacy Policy explains what data the OeziDev Ticket Bot (the "Bot") collects and how it is used.
1. Data We Collect
- Discord IDs: server (guild) IDs, channel IDs, role IDs, and user IDs required for the Bot to function.
- Ticket data: ticket metadata (who opened it, category, timestamps, who claimed/closed it) and, when enabled, message transcripts of ticket channels.
- Ratings: optional 1-5 star feedback submitted by users after a ticket is closed.
- OAuth data: when you log in to the web panel, we read your Discord username, avatar, and the list of servers you manage — only to show and configure those servers. The short-lived access token is kept in your server-side session only and is discarded when you log out. The refresh token is stored, encrypted, in our database so the panel can keep your server list up to date without asking you to log in again; it is encrypted with a key held outside the database and outside our backups. Logging out or removing your account deletes it.
2. How We Use Data
Data is used solely to operate the ticket system: creating channels, generating transcripts, showing statistics, and enforcing settings you configure. We do not sell or share your data with third parties for advertising.
3. Storage & Retention
Data is stored on our own server in local files. Transcripts and ticket records are retained until deleted by a server administrator or by us. You may request deletion of your server's data at any time.
4. Third Parties
The Bot operates through the Discord platform and is subject to Discord's own Privacy Policy.
5. Your Rights
Server administrators may remove the Bot at any time, which stops all data collection for that server. To request deletion of stored data, contact us via the link below.
6. Changes
We may update this Policy. Material changes will be reflected by the "Last updated" date above.
Çerezler / Cookies
Bu sitede sadece iki tür çerez kullanılıyor. Takip, reklam veya üçüncü taraf analiz çerezi yok.
| Çerez | Amaç | Süre | Zorunlu mu? |
|---|---|---|---|
session |
Discord girişini ve CSRF güvenliğini sürdürür. Bu çerez olmadan panele giriş yapılamaz. | Oturum / çıkışa kadar | Evet |
lang |
Seçtiğin arayüz dilini hatırlar (TR / EN / DE). | 1 yıl | Hayır — tercih |
cookie_consent |
Çerez tercihini saklar ki her sayfada tekrar sorulmasın. | 6 ay | Evet |
"Sadece Gerekli" seçersen lang çerezi yazılmaz ve varsa
silinir; dil tercihin yalnızca oturum boyunca tutulur, tarayıcıyı kapatınca
sıfırlanır.
Tercihini istediğin zaman tarayıcı çerezlerini silerek sıfırlayabilirsin; bir sonraki ziyaretinde onay bandı tekrar çıkar.
Questions? Reach out via oezidev.cc or our Discord.